Crocoslots Casino Terms & Conditions

These terms and conditions explain the rules that apply to your use of the Crocoslots Casino website and related services. Please read them carefully before creating an account, depositing funds, claiming an offer or playing any game. By accessing or using the website, you acknowledge that you have read, understood and agreed to these terms, together with any policies or game-specific rules displayed on the website.

Crocoslots Casino operates under three gaming licences: Curaçao Gaming Authority licence OGL/2023/176/0095, Comoros AOFA licence ALSI-202509073-FI2, and Tobique Gaming Commission licence No. 0000064.

1. General terms and acceptance

These terms form an agreement between you and the operator of Crocoslots Casino. They apply to your access to the website, your player account, deposits, withdrawals, promotions, games and any other services made available through the website. Additional terms may apply to particular games, promotions or features. If there is any inconsistency between these terms and a specific promotion or product rule, the specific rule may apply to that promotion or product.

You must read these terms before using the website. If you do not accept them, you must not create an account or use the services. We may update these terms from time to time to reflect operational, legal, regulatory or security requirements. Updated terms will be made available on the website. Your continued use of the website after an update indicates acceptance of the revised terms, unless applicable law requires a different process.

Eligibility and lawful use

You may use the services only if you are legally permitted to do so in the place where you are located. You are responsible for checking the gambling laws that apply to you and for complying with them. You must not access or use the website from a location where online gambling or the relevant service is unlawful or restricted. We may limit, suspend or refuse access where we reasonably believe that a user is not eligible or that use would breach applicable law.

You must be at least the legal gambling age applicable to you. You must not allow another person to use your account, and you must not use the website on behalf of another person. Accounts are intended for personal use only. We may request information to confirm your age, identity, location or source of funds before or after an account is opened.

Account information and security

You must provide accurate, current and complete information when registering and must update it if it changes. Information supplied during registration, verification, payment or support processes must be truthful. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account, subject to applicable law.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell us promptly if you suspect unauthorised access, loss of credentials or any other security issue. You must not sell, transfer, lend or otherwise allow access to your account. We will not normally be responsible for activity resulting from your failure to protect your account details.

2. Deposits, withdrawals and account balances

Available payment methods, processing requirements and transaction conditions may be displayed on the website and can change from time to time. You must use a payment method that belongs to you or that you are authorised to use. We may decline or reverse a transaction where the payment method cannot be verified, appears to belong to another person, is associated with suspicious activity or cannot be processed for technical or legal reasons.

Before allowing deposits, withdrawals or continued play, we may complete identity, age, payment or source-of-funds checks. You agree to provide reasonable information and documents when requested. Delays may occur while checks are completed. We will handle information in accordance with the applicable privacy policy and relevant legal obligations.

You should deposit only money that you can afford to lose. Deposited funds are intended for participation in the available services and must not be used for unlawful purposes. You must not attempt to deposit money obtained through fraud, theft, unauthorised use of a payment account or any other unlawful activity.

A withdrawal may be subject to verification, payment processing requirements and any applicable game or promotional conditions. We may return funds using an appropriate verified payment method and may ask you to use the same method used for a deposit where this is required for security or compliance reasons. Any applicable fees, restrictions or processing information will be shown where relevant.

You are responsible for checking account activity and reporting suspected errors promptly. If a technical or administrative error results in an incorrect balance, the balance may be corrected. If funds are credited to your account in error, you must notify us and must not use those funds. We may recover an amount paid or credited in error, subject to applicable law.

Game results and technical issues

Game outcomes are determined by the applicable game systems and rules. Where a game is interrupted by a technical failure, the outcome may be reviewed and resolved in accordance with the relevant game rules and applicable requirements. You must not exploit faults, bugs, delays or other technical weaknesses. Any attempt to do so may lead to the affected activity being cancelled and the account being restricted.

3. Promotions, prohibited conduct and account action

Promotions, bonuses and rewards may be offered from time to time. Each offer may have its own eligibility requirements, expiry period, wagering conditions, maximum values, game restrictions and other terms. You should review the terms of an offer before accepting or using it. If you do not meet the relevant conditions, the offer may not be awarded or any associated benefit may be removed.

Unless the applicable offer rules state otherwise, promotions are generally intended for one person, one account and one household. We may restrict or withdraw a promotion where we identify duplicate accounts, bonus abuse, collusion, automated activity, manipulation or any other conduct that undermines the fair use of the offer. Promotional terms do not override any rights or obligations that cannot legally be excluded.

Prohibited activities

Using the website for fraud, money laundering, terrorist financing or any other unlawful purpose.
Opening or controlling multiple accounts without approval, or creating an account for another person.
Using stolen, unauthorised or third-party payment methods.
Manipulating games, transactions, promotions, account systems or technical features.
Using bots, scripts, automated software or other tools to gain an unfair advantage.
Colluding with other users, interfering with another person's account or attempting to influence game outcomes improperly.
Uploading harmful code or attempting to bypass security, access controls or geographic restrictions.
Publishing or transmitting material that is unlawful, threatening, abusive, discriminatory or infringing.
Using the website in a way that may damage its operation, reputation, security or availability.

If we reasonably suspect a breach of these terms, unlawful activity, payment fraud, identity concerns, responsible gambling risk or a security issue, we may investigate and take appropriate action. This may include requesting information, limiting deposits or play, withholding access to a promotion, suspending an account, closing an account or cancelling affected transactions. We will act in accordance with applicable law and any relevant regulatory requirements.

If your account is closed, you must stop using the website. Any remaining balance will be dealt with according to applicable law, verification requirements and the circumstances of the closure. We may retain information where required for legal, regulatory, security, dispute-resolution or record-keeping purposes.

4. Responsible gambling, privacy and general provisions

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and avoid chasing losses. Tools and support options may be available to help you manage your activity, including deposit limits, time reminders, cooling-off periods, account restrictions and self-exclusion. You can review the responsible gambling information on the website to understand the options available to you.

If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek help from an appropriate support service. You may contact the website's support team through the channels made available on the website to ask about account restrictions or self-exclusion. We may also apply measures where we identify signs of harmful or unsafe gambling.

Privacy and communications

Personal information is collected, used, stored and disclosed as described in the applicable Privacy Policy. This may include information needed to provide services, process payments, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you. By using the website, you acknowledge that relevant information may be handled for these purposes in accordance with that policy and applicable law.

You are responsible for ensuring that the contact and account information you provide remains current. Service messages, security notices, account updates and legally required communications may be sent through the contact methods associated with your account. Marketing communications may be managed through the available preferences or unsubscribe options, subject to operational and legal messages that must still be provided.

Website content and liability

The website is provided for general use and may be changed, interrupted, suspended or withdrawn. We do not guarantee that the website will always be available, error-free, secure or compatible with every device. Information may be corrected or updated without notice. You should check important information before relying on it.

To the extent permitted by law, Crocoslots Casino and its service providers are not responsible for loss caused by events outside reasonable control, interruptions to communications or payment networks, device or software problems, unauthorised access caused by your actions, or your breach of these terms. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded under Australian law.

Questions and disputes

If you have a question, transaction concern or complaint, use the support or contact options published on the website. Provide enough information for the matter to be reviewed, while avoiding the transmission of unnecessary sensitive information. We will consider complaints fairly and may request further details before responding. Any dispute will be handled under the applicable laws and processes relevant to the services and your location.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not constitute a waiver of that provision. These terms, together with the policies and specific rules referred to on the website, represent the conditions governing your use of Crocoslots Casino.