Betting Rules

These Betting Rules explain the general conditions that apply when using the betting and gaming services made available by Crocoslots Casino. They should be read together with the website’s Terms and Conditions, Privacy Policy and Responsible Gambling information. By opening an account, placing a bet or using a game, you confirm that you have read and understood the rules that apply to your activity.

Crocoslots Casino operates under three gaming licences: Curaçao Gaming Authority licence OGL/2023/176/0095, Comoros AOFA licence ALSI-202509073-FI2, and Tobique Gaming Commission licence No. 0000064.

General betting conditions

You must be legally permitted to use online gambling services in the place where you are located. You must also meet the applicable minimum age requirement. Crocoslots Casino may use reasonable age, identity, location and verification checks before allowing an account to be opened, funded or used. You must provide information that is accurate, current and complete, and you must update it if your circumstances change.

Each player is responsible for keeping their account login details secure. Your account must be used only by you and must not be sold, shared, transferred or made available to another person. You must notify the operator promptly if you believe that your account has been accessed without permission or that your password may no longer be secure.

You must not use the service for unlawful activity, fraud, money laundering, collusion, manipulation, unauthorised payment activity or any other dishonest purpose. You must not use automated software, bots, scripts, screen-reading tools or other systems intended to interfere with normal play, obtain an unfair advantage or place bets without your direct involvement.

Only one personal account should be used unless the operator has expressly approved another arrangement.
You must not allow another person to place bets or play using your account.
Payments must be made using a method belonging to you or otherwise authorised for your use.
You are responsible for checking that your selected stake, game, market and instructions are correct before confirming a bet.
Rules, limits, availability and product features may vary according to location, account status, verification requirements and applicable law.

The operator may suspend, restrict or close an account where this is reasonably necessary for security, compliance, verification, responsible gambling, fraud prevention or other legal and operational reasons. Where permitted, relevant information about the action and any next steps will be provided through the available account or support process.

Placing and accepting bets

A bet is an instruction to participate in a game, event or other available betting product using the stake and selections shown before confirmation. You should review all details carefully before submitting the instruction. A bet is generally considered accepted only after it has been recorded by the betting system and a confirmation or equivalent record has been displayed. An entry shown in a bet history or account record is the primary reference for checking the status of a bet.

The operator may refuse, limit, suspend or cancel a bet where required by law, where a product is unavailable, where a technical or pricing error has occurred, where account or payment checks are incomplete, or where activity appears irregular or inconsistent with the rules. If an issue affects an accepted bet, the operator will determine the appropriate outcome under the applicable terms and the circumstances of the issue.

Checking your bet

Choose the relevant game, event or market.
Review the selection, stake, price or displayed terms and any applicable conditions.
Check that the account and payment details are correct.
Confirm the bet only when you are satisfied that all information is accurate.
Keep the confirmation or check your betting history after submission.

A displayed price, balance, result or game status may be affected by a delay, interruption or technical error. You should not assume that a transaction has been completed until it appears as accepted in your account or is otherwise confirmed by the service. If your account displays conflicting information, do not place further bets on the affected product until the position has been clarified.

Available stakes, bet types, minimums, maximums and other limits may be shown on the relevant product or account screen. These conditions can differ between products and may change without notice where permitted. A player must not attempt to avoid a limit by using multiple accounts, another person’s account or any other method.

Results, settlement and account records

Bets are settled using the result, status or outcome recorded by the relevant game system or the applicable official source for an event. The rules displayed for the particular product explain how outcomes are determined, including any requirements relating to cancellations, postponements, abandoned events, void selections, ties, incomplete games or changes to an event.

Where a game or event cannot be completed, or where a result cannot be verified reliably, the relevant bet may be cancelled, voided, resettled or handled in another way allowed by the product rules. Different products may have different settlement methods. You should read the rules shown for the specific product before placing a bet rather than relying on assumptions based on another game or market.

Once a bet has been settled, the result and any resulting account adjustment may be visible in your betting history. If you believe a bet has been settled incorrectly, you should review the relevant product rules and raise the issue through the available support channel as soon as reasonably possible. The operator may investigate the record, system information, event data and applicable rules before confirming or correcting an outcome.

Technical interruptions and errors

Internet connections, devices, payment systems and digital services can experience interruptions. Crocoslots Casino is not responsible for a player’s failure to submit or receive an instruction because of a problem outside the operator’s reasonable control, subject to applicable law. If the service experiences a material technical fault, affected bets may be reviewed and treated under the relevant terms.

Obvious errors may include an incorrect price, description, result, balance, stake display or game status. If a bet or account entry is affected by an obvious error, the operator may correct, cancel or otherwise handle it in accordance with the applicable rules. Players should not knowingly benefit from a clear mistake and should report suspected errors promptly.

Keep your own records of important bets and account transactions.
Check your balance and betting history regularly.
Do not assume that a pending bet has been cancelled unless the account record confirms this.
Contact the available support service if a transaction, result or balance does not appear to be correct.

Responsible betting and compliance

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only bet with money you can afford to lose, set a budget before you play and avoid increasing your stakes to chase a result. You should never gamble when affected by alcohol, drugs, strong emotions or financial pressure.

Tools and controls may be available to help you manage your play. Depending on the service and your location, these may include deposit or spending limits, session reminders, activity information, temporary breaks, account restrictions or self-exclusion. Requests for responsible gambling controls should be made through the available account or support process. Some restrictions may take effect immediately, while others may require processing or verification.

If gambling is causing stress, conflict, financial difficulty or loss of control, stop playing and seek help from an appropriate gambling support service in Australia. You can also ask for your account to be restricted or closed. Do not attempt to open another account to bypass a responsible gambling restriction or self-exclusion.

Verification and lawful use

For legal, security and responsible gambling reasons, the operator may request documents or information to confirm identity, age, location, payment ownership or source of funds. Information should be supplied through the approved process and must be genuine and readable. Failure to complete a required check may delay access to some services or prevent transactions from being completed.

These rules are intended as general guidance and do not replace the full Terms and Conditions or the rules displayed for an individual game, market or promotion. If there is an inconsistency, the more specific product rule or applicable legal requirement may apply. Crocoslots Casino may update these rules when necessary. Players should review the current version before continuing to use the service.