Privacy Policy

This Privacy Policy explains how Crocoslots Casino may collect, use, store and disclose information when you visit our website, create an account, use our services or contact us. We aim to handle personal information responsibly, transparently and in accordance with applicable privacy requirements. By using the website, you acknowledge that information may be handled as described below. Please read this policy together with any other terms or notices presented when you use particular services.

Crocoslots Casino operates under three gaming licences: Curaçao Gaming Authority licence OGL/2023/176/0095, Comoros AOFA licence ALSI-202509073-FI2, and Tobique Gaming Commission licence No. 0000064.

Information we may collect

The information we handle depends on how you interact with Crocoslots Casino and which services you use. We seek to collect information that is reasonably necessary for operating an online casino, providing support, meeting our responsibilities and improving the website. Information may be collected when you register, sign in, make a transaction, complete verification, contact support, use a promotional feature or browse the website.

Account and identification information

This may include your name, date of birth, contact details, account login information, country or state of residence and other information you provide during registration or while managing your account. We may also keep records of your communications with us, including questions, complaints, requests and information supplied to help resolve an issue.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or related information. Depending on the circumstances, this may include identity documents, proof of address, information about the source or ownership of funds, or other details needed for verification and anti-fraud checks. Verification material may be reviewed by authorised staff or suitable service providers acting on our behalf.

Payment and transaction information

We may record deposits, withdrawals, wagers, account balances, bonuses or other account activity needed to provide the service and maintain accurate records. Payment providers may process payment details directly. We may receive information about the payment method, transaction status and related references, but payment information may be handled in accordance with the relevant provider's own privacy terms.

Device, usage and cookie information

When you use the website, we may receive technical and usage information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, times of access, referral information and security events. We may use cookies and similar technologies to remember settings, support login and account functions, understand website use, improve performance and help protect the service.

How we use personal information

We use personal information for purposes connected with providing and managing our services. These purposes may include:

Creating, maintaining and administering your account.
Processing and recording deposits, withdrawals, gameplay and other transactions.
Confirming your identity, age, location, account ownership and eligibility to use the service.
Performing security, anti-fraud, anti-money laundering and responsible gambling checks where relevant.
Communicating with you about your account, service notices, security matters, requests and support enquiries.
Providing customer support and investigating complaints, disputes, suspected misuse or technical problems.
Operating, maintaining, testing and improving the website, systems and user experience.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
Detecting, preventing and investigating unauthorised access, fraud, cheating, abuse and other harmful or unlawful activity.
Meeting legal, regulatory, tax, accounting, court or law-enforcement requirements that apply to the service.
Protecting the rights, property, safety and security of Crocoslots Casino, our players and relevant service providers.

Where required, we may rely on your consent, the need to perform an agreement with you, a legal obligation, legitimate operational interests or another lawful basis available under applicable privacy requirements. If we ask for consent for a particular use, you may withdraw it as described in the section below. Withdrawing consent does not affect processing that took place before withdrawal or processing that can continue on another lawful basis.

Sharing, security and retention

We may share personal information where this is reasonably necessary for the purposes described in this policy. This may include sharing information with payment and verification providers, technology and hosting providers, customer support partners, security and fraud-prevention services, professional advisers, and other suppliers that help operate the website. These parties should receive only information relevant to their role and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed where necessary to comply with legal or official requests, enforce applicable terms, investigate suspected unlawful activity, protect a person from harm, or support a business transfer, restructuring or similar event. Where information is transferred or handled across borders, we aim to use appropriate safeguards and take reasonable steps to protect it in accordance with applicable requirements.

Protecting your information

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission and staff or supplier confidentiality obligations. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep your account credentials confidential and tell us promptly if you believe your account or information has been compromised.

How long information is kept

We keep information only for as long as reasonably necessary for the purposes for which it was collected, including account administration, dispute handling, security, financial records and business reporting. Some records must be retained for a period required by law even after an account is closed or you ask for deletion. When information is no longer required, we may securely delete it, anonymise it or place it beyond ordinary use, subject to our technical and legal obligations.

Cookies

Cookies are small files or similar technologies stored on your device. Some are necessary for core website functions, such as account access, security and session management. Others may help us understand traffic, remember preferences or improve content and performance. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or may be less convenient.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information, and withdrawing consent to marketing communications. You may also be able to object to or request limits on particular types of processing, or ask for information about how a request was handled.

Making a data request

To exercise your rights or ask a privacy question, contact support@crocoslotscasino.wtf. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, especially where the request involves account access, identity documents, payment records or deletion. This helps protect players from unauthorised disclosure.

You can use this contact method to request access to your data, correction of inaccurate details, deletion of your data where deletion is available, or withdrawal of consent to marketing. Withdrawing marketing consent should not affect essential account, security, transaction or service communications. If you unsubscribe from promotional messages, you may still receive messages that are necessary to manage your account or provide important service information.

We will consider requests fairly and respond within the time required by applicable requirements. A request may be refused, limited or delayed where permitted, including when information must be retained for legal, security, fraud-prevention or dispute-resolution reasons. If we cannot complete a request, we will explain the relevant reason where appropriate. We may ask you to clarify a broad request so that we can respond efficiently and protect information belonging to other people.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services, technology, privacy practices or applicable requirements. The updated version will be made available on this page and will apply from its stated or publication date. We encourage you to review the policy periodically. If a change is significant, we may provide additional notice where appropriate. Continuing to use the website after an update indicates that you have read the updated policy.